Customer Testimonials

Home / Reviews

What Our Customers Are Saying

At Smithwest Service Center, we take pride in delivering exceptional service.

Don’t just take our word for it, hear from our valued customers about their experiences with us. Their stories reflect our commitment to quality, trust, & customer satisfaction. 

Real Feedback, Real Results.
Your satisfaction drives everything we do!

CUSTOMER Testimonials

Seth Barcus

“Just had ac fixed here. Done same day and Cass is a rockstar. Honest and trustworthy, explained everything before and after we brought the car.

Justin Booker

“Always a great experience when I come to Smith west. Very friendly team, And provides a quality service. I would highly recommend.”

Franca M.

I had an excellent experience at this service shop! The service was incredibly fast, and everything was spotless, including their bathroom and waiting area. The staff was super friendly and made me feel right at home. Highly recommend !

Elizabeth M.

Excellent Service !

Greg C.

My car stalled, could not get it to start. Smithwest was able to give me a flatbed tow within minutes. Beautifully maintained tow truck. Professionally handled. Kept the car overnight. Properly diagnosed the issue which is not easy on a car from 1966.

Justin K.

Replaced the entire motor on my car and now is running like a new car!!! The woman who works at the front desk was so helpful throughout the entire process.

Ray I. Designation

They are straight forward with diagnostics and repair. Super courteous and diligent keeping clients updated. Repairs are done in a timely manner and most importantly done RIGHT.

Judith S. Designation

I brought my car in for inspection and learned of several problems Brake pads rotors and 2 cracked tires. I also requested they clean and or replace a/c filter and change oil. As I had no ride home they arranged an Uber for me. My car was ready the next day and runs very well. I have been using Smithwest for about 3 years and I wouldn’t go anywhere else.

Jon R. Designation

Excellent work, never a problem, all my 3 cars run terrific.

Grace P. Designation

Over Memorial Day Weekend, I drove over railroad tracks, & the splash guard must have gotten caught, & it was dragging along the road, making a horrible noise. I had to wait until the following Tuesday to have it looked at. I stopped in, and they had it diagnosed & taken care of fast! Service was quick & professional.

Ronnie A. Designation

I’m no stranger to this excellent service shop. I’ve been a customer for years. I no longer do my own wrenching getting a little older now. Recently broke down on the road late May/2025. Sent a tow truck out after their closing time to bring us to the shop. Tow operator Mike went beyond the call of duty for the times we live in today. I’m not used to this kind of service. Shout out and thanks to Cass back at the shop. Another professional doing her job like olden days. I’ll use this shop until I don’t drive anymore. Honest, clean and efficient. Angelo is great!

Andrew W. Designation

Smithwest is Kind Caring Respectful and Honest when it comes to your car and its repairs. I can rely on them on any needs for my truck to keep going. I have never seen a shop like this since I lived in Maryland. Best Auto Mechanic Shop in New York.

Anthony L. Designation

Always a pleasure working with Michael, Cassandra and Angelo. Very polite, knowledgeable and for a mechanic shop very clean.

Judith T. Designation

They are trustworthy. Just purchased a used vehicle from CarMax but it was running funky. They checked it out and the car would have never passed inspection - contacted CarMax - negotiated and now my car runs amazing. I feel safe driving now. Thx Smithwest👍🥰

Bill K. Designation

I have used Smithwest for many years. They are trustworthy , professional and friendly. I would highly recommend Smithwest service center.

John R. Designation

Punctured a tire on my way to work on Wednesday. Tire did not flatten right away and I wasn't aware of the problem until I was going home. It was too late to get it fixed then, so I figured just bring it to SSC Thursday morning. Without an appointment, I knew I would be in for a wait. They were able to fix the tire faster than they said. I am always happy with the service I get here.

Leave A Review